FAQs

1. Click the Login link on the left.
2. Enter the required information in the New User box and click Continue.
3. You will be prompted to enter additional information so that we can set up your account: phone number, zip code, username and password.
4. Once your information has been verified, you will receive an email with activation instructions. This typically only takes a few minutes.

1. You must put in a valid company email address, so personal email accounts are not accepted.
2. If you are a new customer or partner, your company name may not have yet been added to our list of current customers and partners.
3. Because our emails are sent from a generic email account, some company spam filters will not allow the message to go through.

1. Login by clicking on the Login link on the left.
• If you are a returning user, enter your username and password.
• If you are a new user, see (How can I acquire a login)
2. Once logged in, click on the Schedule link on the left. Choose the class and location. Click on the Register link to the right of the course name and follow the directions to register.
3. If paying by credit card, you will be asked to provide your credit card information. If you wish to pay by PO, you will not be confirmed until you fax a copy of the PO.

If you prefer to register by phone, please call the Education Services hotline at 925-600-6832.

To register by fax, print out the registration form and fax it to 925-397-2140. Payment must be received to confirm your registration.

Customers tell us our training is outstanding, because we understand the jobs you do, as well as the building blocks required to successfully implement your system. Our curriculum is designed in a particular sequence to build on subsequent concepts and develop your expertise in an organized, manageable fashion.

Participants are required to complete prerequisites so that the entire class can move forward as a group. EMC | Documentum reserves the right to deny registration in a course for which the prerequisite has not been met. Please view our Learning Paths to view the sequence of classes for which you are interested.

Payment can be made by purchase order, or, in the U.S., by credit card. We accept American Express, Master Card, Visa and Discover.

Upon receipt of full payment, your registration for the class is confirmed and you will receive a confirmation email. If your company has a designated training coordinator, the coordinator will also receive confirmation of your registration. The confirmation email contains details of the class and serves as your receipt. If your company uses a coordinator, please make sure you check with the coordinator first if there is a follow-up question regarding registration or confirmation.

For our live-online classes, we use two separate services. The first service is used to present the course materials and enable communication between the instructor and students. We use Microsoft Live Meeting. The second service provides students with access to online lab sessions. This service is provided by ReadyTech. The virtual lab sessions enable you to use a lab machine that is identical to the ones we provide in the classroom.

To install the Live Meeting 2007 client, please browse to Microsoft's Site.

ReadyTech can be run using a variety of client configurations. To configure your system and check your ability to access the ReadyTech virtual lab host, browse to https://emc.hostedtraining.com/settings.php

The vendor that is used may vary based on the specific course. You will be notified of specific lab setup instructions at the start of the course.

In addition to the clients, here are the base system requirements:

• Windows 98 or later, with either Internet Explorer 5.0 (or higher) or Netscape 4.7 (or higher), is supported.
• You will also need at least 64 MB of RAM and your monitor must support at least High Color (16 bit) at 800 by 600 resolution.
• As for connectivity, you’ll need to have at least a 56.6K connection to the internet. Faster is, of course, better. But we’ve had students participate via dial up and routinely have students connect from outside North America.

• If you have registered at least 3 business days prior to the start of the online class, materials are scheduled to arrive 2 business days prior to the start of the class.
• If you have registered within 3 business days of the start of the class, we will make every effort to ensure that the materials arrive prior to the class start.

• Fifty (50) percent of the fee if you cancel 15 to 10 business days prior to the scheduled start date.
• One hundred (100) percent of the fee if you cancel less than 10 business days prior to the start of the onsite.