FAQs

To register by phone, please call the Education Services hotline +44(0) 208 758 6564

To register by fax, print out the registration form below and fax it to +44(0) 208 758 6510 or email to traindeptuk_dctm@emc.com. Payment must be received to confirm your registration. Registration Form

EMC | Documentum offers technical training to existing customers, authorised distributors, partners, and employees. If your organisation is formally evaluating EMC | Documentum products, you may attend training by special arrangement through your account manager.

Customers tell us our training is outstanding, because we understand the jobs you do, as well as the building blocks required to successfully implement your system. Our curriculum is designed in a particular sequence to build on subsequent concepts and develop your expertise in an organised, manageable fashion.

Participants are required to complete prerequisites so that the entire class can move forward as a group. EMC | Documentum reserves the right to deny registration in a course for which the prerequisite has not been met. Please view our "Learning Paths" to view the sequence of classes for which you are interested.

Payment can be made by purchase order or training credit.

Upon receipt of full payment, your registration for the class is confirmed and you will receive a confirmation email. If your company has a designated training coordinator, the coordinator will also receive confirmation of your registration. The confirmation email contains details of the class and serves as your receipt. If your company uses a coordinator, please make sure you check with the coordinator first if there is a follow-up question regarding registration or confirmation.

If you have registered by phone, e-mail or fax and need to reschedule a class or select a different course, please contact the Registrar at +44(0) 208 758 6564 as soon as possible. You may reschedule up to 16 days prior to the start of the course without any penalty. We are happy to accept participant substitutions any time prior to the class, provided the new participants meet the course prerequisites and foundational knowledge requirements.

• No charge if you notify EMC | Documentum in writing at least 16 days prior to the start of the class.
• Fifty (50) percent of the class fee if you cancel your registration 11 to 15 calendar days prior to class start date.
• One hundred (100) percent of the class fee if you do not show up for the event or cancel from one to 10 calendar days prior to class start.

EMC | Documentum reserves the right to cancel any class. If a cancellation is necessary, we will make every effort to notify you at least 10 calendar days in advance. Please consider this when making your travel plans, as EMC | Documentum's liability is limited to a full refund of the tuition only. In the event of a class cancellation, you will have the option of receiving a refund or applying your credit towards future training classes. You will be contacted via email of a cancellation.

Generally classes begin at 9:30AM and end at 4:30PM, however, please read your confirmation letter to determine the exact start times of your classes.

Our training facilities do not provide access to the Internet in our classroom, we do provide access in our break-out area.

Live-Online Training offers all the benefits of classroom instruction with the convenience of no travel. Our Live-Online Training is comprised of two components - an online session where the instructor delivers the information and interacts with the students, and an online lab. The course content delivered through this mechanism is identical to our Instructor-led offerings at an EMC Documentum Education Centre. Our qualified instructors deliver the courses, use the same lab setups, and we send you the same books as in the classroom. Customers benefit by being able to attend a course from their home or office, eliminating the need to travel and saving costs.

For our live-online classes, we use two separate services. The first service is used to present the course materials and enable communication between the instructor and students. We use Microsoft Live Meeting. The second service provides students with access to online lab sessions. This service is provided by ReadyTech. The virtual lab sessions enable you to use a lab machine that is identical to the ones we provide in the classroom.

To install the Live Meeting 2007 client, please browse to Microsoft's Site.

ReadyTech can be run using a variety of client configurations. To configure your system and check your ability to access the ReadyTech virtual lab host, browse to https://emc.hostedtraining.com/settings.php

The vendor that is used may vary based on the specific course. You will be notified of specific lab setup instructions at the start of the course.

In addition to the clients, here are the base system requirements:

• Windows 98 or later, with either Internet Explorer 5.0 (or higher) or Netscape 4.7 (or higher), is supported.
• You will also need at least 64 MB of RAM and your monitor must support at least High Color (16 bit) at 800 by 600 resolution.
• As for connectivity, you’ll need to have at least a 56.6K connection to the internet. Faster is, of course, better. But we’ve had students participate via dial up and routinely have students connect from outside North America.

• If you have registered at least 3 business days prior to the start of the online class, materials are scheduled to arrive 2 business days prior to the start of the class.
• If you have registered within 3 business days of the start of the class, we will make every effort to ensure that the materials arrive prior to the class start.

If materials have not arrived by that timeframe, please contact the registrar at traindeptuk_dctm@emc.com or +44(0) 208 758 6564.

Contact traindeptuk_dctm@emc.com to schedule your onsite class. Your representative will arrange the necessary discussions to ensure that your training requirements are met. A signed Statement of Work is required for an onsite training class.

Please contact us on +44(0) 208 758 6564 or traindeptuk_dctm@emc.com

• Fifty (50) percent of the fee if you cancel 15 to 10 business days prior to the scheduled start date.
• One hundred (100) percent of the fee if you cancel less than 10 business days prior to the start of the onsite.

Cancellations must be submitted in writing. In addition, any travel penalties for airline tickets, etc. will be charged.