FREQUENTLY ASKED QUESTIONS

How can I acquire a login to register for classes online?
  1. From the main page (http://mylearn.emc.com), click the Login/Register link at the top of the page.
  2. On the Account Login screen, enter your Username and Password and click Log In. If you have an account, but have forgotten your password, click the Forgot Password link. The password resets are handled manually, so it may take up to two business days for your password to be reset.
  3. If you do not already have an account, click the appropriate link under the Create a New Account section. You will be asked to provide registration information for your account. Complete the form and follow the steps outlined in the Account registration process. If you are a customer or partner and your organization is already defined in the SSO system, your account should be created within 24 hours.
  4. If you are a new customer or partner, or are using an email address that cannot be tied directly to a known customer or partner organization, you may be granted an account with ‘light’ access. This process can take up to two business days.
  5. Your myLearn account details are tied to your email address. If you have training records that are associated with an email other than your SSO account email, they will not be visible. Contact an OpenText Learning Services registrar if you need to have your account details merged: training_americas@opentext.com.
How do I register online for classes?
This Web site offers 24x7 quick and easy online registration for customers, and partners. It allows you to find the exact course you need by giving you the ability to search via course name, topic, delivery method, start date...
  1. Login by clicking on the Login/Register link on the upper right part of the page.
    • If you are a returning user, enter your username and password.
    • If you are a new user, see (” How can I acquire a login to register for classes online?” above)
  2. Once logged in, click on the Schedule link on the left. Choose the class you’re interested in. Click on the Register link to the right of the course name and follow the directions to register.
  3. If paying by credit card, you will be asked to provide your credit card information. If you wish to pay by PO, you will not be confirmed until you send a copy of the PO: Americas (training_americas@opentext.com), Europe, the Middle East and Africa (training_emea@opentext.com) or Asia Pacific (training_apj@opentext.com) depending on the region your registering in.
Questions? Call 925-600-6832 or training_americas@opentext.com
How do I Register by Phone?

If you prefer to register by phone, please call OpenText Learning Services at 925-600-6832.

Who can attend OpenText Product Training?
OpenText offers technical training to existing customers, authorized distributors, partners, and employees. If your organization is formally evaluating OpenText products, you may attend training by special arrangement through your account manager.
Do I have to meet course prerequisites to attend OpenText Product Training?

Customers tell us our training is outstanding, because we understand the jobs you do, as well as the building blocks required to successfully implement your system. Our curriculum is designed in a particular sequence to build on subsequent concepts and develop your expertise in an organized, manageable fashion.p>

Participants are required to complete prerequisites so that the entire class can move forward as a group. OpenText reserves the right to deny registration in a course for which the prerequisite has not been met. Please view our Learning Paths to view the sequence of classes for which you are interested..

What methods of payment are accepted?

Payment can be made by a purchase order, or, in the U.S., by credit card. We accept American Express, Diner’s Club, Master Card and Visa.

If your company has a designated training coordinator, the coordinator will also receive confirmation of your registration. The confirmation email contains details of the class and serves as your receipt. If your company uses a coordinator, please make sure you check with the coordinator first if there is a follow-up question regarding registration or confirmation.p>

How can I make changes to my registration after I have been confirmed?
If you need to reschedule a class or select a different course, please contact the Registrar as soon as possible at 925-600-6832 or via email: Americas (training_americas@opentext.com), Europe, the Middle East and Africa (training_emea@opentext.com) or Asia Pacific (training_apj@opentext.com) .
What is the Cancellation Policy for Public Training Classes?

Customers cancelling a registration or changing course dates for an OpenText course must do so at least 10 business days in advance in order to avoid a 100% cancellation fee. This fee can be credited towards another course taken by the same student within 3 months of the original course. Substitutions can be made without penalty up until the first day of the course.

If a course is cancelled when will I be notified?

EMC reserves the right to cancel any class. If it is necessary for EMC Education to cancel a class, we will make every effort to notify you at least 15 business days in advance. If this occurs you will receive a full refund. This policy is designed to allow our customers to purchase airfare no later than 14 days in advance. Please consider this when making your travel plans as EMC's liability is limited to a full refund of the tuition only.

We reserve the right to cancel any Live Online class up to 5 business days prior to the start of the class. If this occurs you will receive a full refund. This policy is designed to ensure we have sufficient amount of customers to run the class.

What time do classes start/end?
Please read your confirmation letter to determine the exact start times of your classes. In the Americas, classes begin at 8:30 AM Central Time. In EMEA classes start at 10:00 AM London Time.
Where do I find information about hotels, directions, etc.?
Please check our Locations and Directions page for address, directions and hotel information.
What is Live Online Training?
Live-Online Training offers all the benefits of classroom instruction with the convenience of no travel. Our Live-Online Training is comprised of two components - an online session where the instructor delivers the information and interacts with the students, and an online lab. The course content delivered through this mechanism is identical to our Instructor-led offerings at an OpenText Learning Services Center. Our qualified instructors deliver the courses, use the same lab setups, and we send you the same curriculum as in the classroom. Customers benefit by being able to attend a course from their home or office, eliminating the need to travel and saving costs.
How does Live-Online training work and what are the system requirements?

For our live-online classes, we use two separate services. The first service is used to present the course materials and enable communication between the instructor and students. We use WebEx for this. The second service provides students with access to online lab sessions. This service is provided either by the Virtual Data Center (VDC), or by ReadyTech. The virtual lab sessions enable you to use a lab machine that is identical to the ones we provide in the classroom.

The VDC requires the installation of Citrix Receiver. To test the VDC connection , browse to https://vdc.emc.com. When prompted for an account, use username test and password test123. Double-click the published application Windows Server test and login using username test and password test123.

ReadyTech can be run using a variety of client configurations. To configure your system and check your ability to access the ReadyTech virtual lab host, browse to https://opentext.hostedtraining.com/settings.php.

The VDC requires the installation of Citrix Receiver. To test the VDC connection , browse to https://vdc.emc.com. When prompted for an account, use username test and password test123. Double-click the published application Windows Server test and login using username test and password test123

ReadyTech can be run using a variety of client configurations. To configure your system and check your ability to access the ReadyTech virtual lab host, browse to https://emc.hostedtraining.com/settings.php

The vendor that is used may vary based on the specific course. You will be notified of specific lab setup instructions at the start of the course.

  • PC speakers and microphone or a headset are encouraged. The audio for the class is streamed using voice-over-IP (VOIP) so you can listen over your PC speakers. In most cases, both toll-free and toll dial-in numbers are also provided. Note that any telephony charges incurred by the student are beyond OpenText's control and are the responsibility of the student.
  • How do I schedule an Onsite class?
    Email us at Americas (training_americas@opentext.com), Europe, the Middle East and Africa (training_emea@opentext.com) or Asia Pacific (training_apj@opentext.com) to arrange an onsite class. Your representative will arrange the necessary discussions to ensure that your training requirements are met. A signed Statement of Work is required for an onsite training class.
    What are the hardware/software requirements for Onsite classes?
    OpenText provides a fully hosted environment for classes held at your site. This means you don't have to worry about the setup. You provide the classroom machines, with a high-speed internet connection and a browser.
    Can I share a Web-based training or self-paced course with other students from my organization?

    Web-based training and self-paced training is sold on a per-seat basis. If you have others in your organization who need to view the training, each student needs to register for the course separately..

    For Web-based and self-paced training, however, we have enterprise licensing available. An enterprise license enables you to deploy the course on your own Web servers, intranet, or LMS. The source content is also available for purchase, so that the course can be customized; customization services are also available. If you are interested in learning more about purchasing an enterprise license of any of our Web-based courses, please contact us: Americas (training_americas@opentext.com), Europe, the Middle East and Africa (training_emea@opentext.com) or Asia Pacific (training_apj@opentext.com).

    What is VILT training?
    VILT stands for Video Instructor-Led Training. This training format provides self-paced learning in an interactive and enhanced format. Lecture modules are displayed as a video presentation by a skilled OpenText instructor, who provides insights and details beyond the material noted in the presentation slides. A live sandbox lab environment is provided just as in a classroom setting. An electronic copy of the curriculum will be made available for download.
    When will I receive my materials for my class?
    Live-Online & VILT classes: You will receive an email that will contain a link to download an electronic copy of the course material three business days prior to the start of the class. Classroom/Onsites Training: Hard copies will be sent to the class location OR an email will be sent with instructions on how to download the electronic copy the week prior to the start of the class. Classroom/Onsites: Hard copies will be sent to the class location OR an email will be sent instructing you how to download the electronic copy the week prior to the start of the class.

    If the email has not arrived by that timeframe, please contact the registrar at training_americas@opentext.com or 925-600-6832.